Exchange & Returns

OUR RETURN OR EXCHANGE POLICY

You have 10 days from the date of delivery to claim for the return or exchange if :

  • The item(s) is faulty, damaged, or defective at the time of delivery.
  • The product received does not match the size ordered.  

HOW TO APPLY FOR THE RETURN

  • You must notify us within 10 days of delivery by sending a Whatsapp at 0332-4975571 or by sending an email to support@outlander.com.pk. 
  • The replacement will be sent in case of a defective/faulty/damaged item. You will be required to Whatsapp or Email photographic evidence of the defective item within 10 days of purchase before any claims can be processed.
  • Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
  • OUTLANDER will not bear any delivery charges that you incur to send the items back to us, especially in cases of a refund. The cost to send the items back to us is on the customer.
  • A tracking ID must be shared before the 10 day date via Whatsapp at 0332-4975571 otherwise we will not be able to process your return or exchange.
  • Also incase defected piece/wrong size received by customer,  the cost of delivery charges will be reimbursed via bank transfer .

PROCESSING TIME OF RETURN

  • We aim to process all returns with 5-7 working days of receiving.
  • During busy sale events please allow up to 14 working days for your return to be processed.

OUR SIZE EXCHANGE POLICY

  • If you are unsatisfied with the size you purchased and would like to receive a different size, send it back to us by contacting us via WhatsApp at 0332-4975571 or via email at support@outlander.com.pk within 7 days of the delivery date. 
  • The product(s) must be unused, in the original packaging with labels attached.
  • Please note that customers are responsible for the cost of returning the items to us and Standard shipping charges would be applicable on the new exchange item(s).

OUR REFUND POLICY 

  • We do refund in case of damaged product or if there was a mistake by packing staff and the product received does not match the product you have ordered.
  • In the case of refund, 80% of your order amount (Deducting delivery charges and packing material amount) will be returned  by Bank Transfer / Easypaisa / Jazzcash. 
  • The minimum period for processing refund is 7-10 working days.
  • No Return/Exchange for item(s) on CLEARANCE SALE.

Note: For further queries about exchanges and returns, please contact us at 0332-4975571 or email us at support@outlander.com.pk